Refund policy

Last updated: October 31, 2026

We want you and your pet to love your purchase! If something isn't right, we're here to help.

RETURNS (15 DAYS)
You may request a return within 15 days of receiving your order. To be eligible, the item must be unused, clean, free of pet hair, and in its original packaging.

To start a return, email us at purrandwoofhome@gmail.com with your order number. Please do not send items back without contacting us first. We will reply with the return address and instructions.

For change-of-mind returns, the customer is responsible for return shipping costs.

DAMAGED, DEFECTIVE OR WRONG ITEM
Please inspect your order when it arrives. If your item is damaged, defective, or not what you ordered, contact us within 7 days of delivery with your order number and a photo of the issue. We will send you a free replacement or a full refund. No need to return the item.

LOST PACKAGES
If your order has not arrived within 30 days of purchase, contact us and we will send a replacement or a full refund.

CANCELLATIONS
You can cancel your order within 12 hours of placing it, as long as it has not shipped yet. Just email us with your order number.

REFUNDS
Once your return is received and inspected (or your claim is approved), we will issue the refund to your original payment method. Please allow 5–10 business days for it to appear, depending on your bank.

CONTACT US
Questions about a return or refund? Email us at purrandwoofhome@gmail.com. We usually reply within 24–48 hours.